Sr.Network Engineer L2 Support Job in
- Mifm Operations
- 3 to 7 Yrs
- Other Maharashtra
- 12 months ago
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Job Description
- Role Overview As a Senior Network Engineer (L2 Customer Support), you will be a vital part of our technical support team, ensuring the stability and performance of our customers" network infrastructure. You will handle complex troubleshooting, manage incidents, and support customers in achieving their network objectives. Key Responsibilities Network Monitoring: Monitor network performance continuously. Utilize tools to optimize network operation and identify anomalies. Customer Support: Provide advanced technical support and escalate unresolved issues to the L3 team. Collaborate with customers to address their network requirements. SLA Management: Resolve support requests within agreed Service Level Agreements (SLAs). Analyze SLA performance and suggest improvements. Network Configuration & Maintenance: Configure and maintain network devices, including routers, switches, firewalls, and VPNs. Perform updates and document network configurations. Incident Management: Lead troubleshooting efforts for complex network issues. Conduct root cause analyses and implement corrective actions. Reporting & Documentation: Maintain records of network configurations and incidents. Generate reports on network performance and SLA compliance. Qualifications And Skills Educational Background: Bachelors degree in Computer Science, IT, or related field. Experience: 3-5 years in network engineering and customer support. Technical Expertise: Strong understanding of the OSI model and networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS). Proficiency in configuring routers, switches, firewalls, and VPNs. Familiarity with network devices like Fortigate, Cisco, and Ubiquity. Soft Skills: Excellent problem-solving, analytical, and communication skills. Certifications (Preferred): CCNA, CCNP, or equivalent. Benefits Compensation & Health: Competitive salary and performance-based incentives. Comprehensive health insurance. Professional Growth: Collaborative and dynamic work environment. Opportunities for skill development and career advancement. Skills: communication skills,ccna,network configuration,network devices,network performance,devices,reporting & documentation,fortigate,vpn configuration,analytical skills,routers,customer support,networking protocols,incident management,ubiquity,firewall configuration,switch configuration,router configuration,osi model,sla management,firewall,problem-solving,vpn,cisco,management,network monitoring,
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / NetworkingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Sr.Network Engineer L2 Support Job inContact Details:
Company: Whitefield CareersLocation(s): Other Maharashtra
Keyskills: communication skills ccna network configuration network devices network performance devices fortigate vpn configuration analytical skills routers customer support networking protocols incident management firewall configuration switch configuration router configuration osi model sla management firewall vpn management network monitoring problemsolving cisco
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