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Delivery Operations Manager Job In Teamwork @ Mifm Operations

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 Delivery Operations Manager Job In Teamwork

Job Description

    Service Management

    • Monitoring and managing desktop support, desk, and VIP support functions to ensure optimal service
    • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
    • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
    • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
    • Developing a deep understanding of project to gain insights into the scope of service delivery
    • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
    • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

    Performance and Quality Management

    • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
    • Providing accurate and regular reports to the management on performance of the service delivery
    • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
    • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Employement Category:

Employement Type: Full time
Industry: Export-Import / Trading
Role Category: Tour / Travel Management
Functional Area: Not Specified
Role/Responsibilies: Delivery Operations Manager Job In Teamwork

Contact Details:

Company: Teamwork Cables
Location(s): Bangladesh

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Keyskills:   professional services delivery delivery delivery operations pre-sales consulting service delivery management technical service delivery

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