TL Collections Job in Epicenter Technologies
- Epicenter Technologies
- 1 to 2 Yrs
- Mumbai
- 5 months ago
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Job Description
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
- Strong orientation towards Customer Experience
- Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
- Manage projects as assigned within defined metrics and timelines
- Create an environment of high energy and enthusiasm
- Responsible for management of Engagement, Attrition and ESAT for the team
- Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
- Resolve employee concerns with urgency & accuracy
- Engage in effective Career Development activities like effective career coaching and counselling
- Good experience in international collections
- Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
- Strong analytical bend of mind with good logical reasoning abilities
- Strong interpersonal skills at both verbal and written communication
- Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
- Good communication and writing skills preferred
- Minimum Graduate
- Flexibility working in rotational US Shifts
TL Collections:
Roles & Responsibilities:
Essential Skills & Experience:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: TL Collections Job in Epicenter Technologies
Contact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai
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Keyskills: operations attrition management team leading
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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