Cluster Manager Job In Live Connections
- Live Connections
- 10 to 20 Yrs
- Nagpur
- 12 months ago
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Job Description
Branch Monitoring-Cluster Manager
Job Summary :
- Branch Operations and Service Monitoring is a critical role to ensure the control and compliance to both internal and external policies and processes are adhered to duly ensuring best in class services to customers.
- Hence, has the key responsibility of conducting independent and fair assessment of control framework at the branches, adherence to bank's policies and applicable local regulations, testing of customer service parameters, relating to transaction execution and monitoring, imparting basic training/hand holding, etc.
- Is responsible to ensure that branches function within defined policies and procedures, highlight control failures / break-down to Business & Operations seniors for remedial actions. Additionally, they shall play an important role in enhancing and implementation of branch processes from both control and service perspective.
- Shall report to Regional Branch Operations Head and would have a span of control of 12-15 branches.
Key Responsibilities :
Branch Assessment & Monitoring (On-Site) :
- Branch Risk Ranking shall be completed by BMCM on a semi-annual exercise factoring key risk / control items including portfolio size, error rate, score card trends, customer complaints, account closures, operational errors etc. The branches shall be ranked as High, Medium & Low and will be integrated with compliance risk rating (HOW).
- Basis the branch risk rating, BMCM shall be conducting on-site assessment of the branches. All branches designated to the BMCM shall be visited and reviewed at least once in a quarter. Any exception to the quarterly review plan to be highlighted and documented with COO and BBB Head with reason, for their information.
Functional Competencies Sales & profitability Planning & organizing Strategic thinking Attention to Detail Knowledge on Financial Planning and Analysis Market/competition knowledge Shrinkage control Generic Competencies Customer Centricity Build high performance teams Collaborative team player. Sensitivity to process grievance Planning & goal setting Team Development Being a role model Motivating ability Academics and Experience Qualification Graduate/Post-Graduate in Retail or equivalent degree Work Experience 8+ years experience
Employement Category:
Employement Type: Full timeIndustry: BankingRole Category: Sales / BDFunctional Area: Not SpecifiedRole/Responsibilies: Cluster Manager Job In Live ConnectionsContact Details:
Company: Live ConnectionsLocation(s): Nagpur
Keyskills: branch operations branch accounting branch handling branch administration cluster management branch management branch operation cluster development area head
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