Service Delivery Ops Specialist Job in
- Mifm Operations
- 7 to 11 Yrs
- All India
- 12 months ago
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Job Description
- Skill required: Compensation & Benefits - Compensation Program Design Designation: Service Delivery Ops Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years Language - Ability:English - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective. Should have prior Team Handling experience ( minimum 4 years) Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Self driven Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Basic leadership and coaching skills Resilient and able to work under pressure Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Continuous improvement mindset Demonstrate high levels of confidentiality Team Work & collaboration Extensive and demonstrable experience of Compensation, Benefits & Performance Management Processes. Business Process Implementation Successfactors Experience a plus Strong MS Office and Excel skills Proficient with Business Excellence Practices What are we looking for Talent Strategy Adaptable and flexible Problem-solving skills Detail orientation Ability to establish strong client relationship Results orientation Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams Work collaboratively with all Internal & Third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organization. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated. Recommend cost-effective, efficient procedural or production alternatives. Develop People through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the Team to create/follow up on development plans Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure high degree of compliance to the documented processes, client/organizational policies. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence Any Graduation,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Delivery Ops Specialist Job inContact Details:
Company: Accenture IndiaLocation(s): All India+ View Contact
Keyskills: Team Handling Interpersonal Skills Leadership Skills Continuous Improvement Confidentiality Collaboration Successfactors MS Office Excel Client Relationship Root Cause Analysis Process Improvement Grievance Handling Stakeholder Management Performance Evaluation Business Development Conflict Resolution Business Continuity Compliance Management Training Compensation Benefits Team Work Staffing Management
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