Hiring For Customer Service Associate Manager
- CareerNet Technologies
- 9 - 12 years
- Hyderabad
- 11 months ago
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Job Description
Greetings from CareerNet Consulting!!!
CareerNet (www.careernet.co.in) is the leading provider of Talent Acquisition and Recruitment Process Outsourcing solutions to the Technology, Knowledge Services, Banking and Financial Services sectors in India. We have talent search practices focused on each level of experience, function and domain. We leverage our expertise to provide companies an end-to-end talent search experience ranging from the key senior hires to university recruiting. CareerNet has more than 1300+ employees across multiple locations in India. We have a client base of more than 500 companies and have offices in Bangalore, Chennai, Hyderabad, Mumbai, Pune and Delhi/NCR to cater to these requirements.
Presently we have an excellent opportunity with one of our esteemed clients which could be of your interest
Job description:
Designation : Associate Manager
Process : BPO Management, International Customer service Management, International BPO(Voice Process), People Management.
Qualification : Graduates only
Experience : Min 9yrs to Max 12 yrs into Contact Center(BPO) voice experience Managerial.
Working Mode : Work from office
Shift : US Rotational Shift
Working Days : 5 days with 2 rotational off
Salary : Best in the industry
Cab : Yes two way cab is provided
Location : Hyderabad
Interview Process : Virtual/F2F
Rounds of interview:
- CV Screening
- Versant
- Business round 1
- Business round 2
- HR
Roles and Responsibilities
- Manage and develop a team of Customer Service Representatives who provide low to
moderately complex customer support, and engage key stakeholders and business
partners associated with customer service
- Team leads and associates would be reporting to you.
- Identify and recommend products for customer service and productivity standards and
goals, growth opportunities, and risk control development
- Make decisions and resolve issues regarding escalated customer inquiries to meet
business objectives
- Interpret and develop standards and goals for customer service
- Collaborate and consult with more experienced management, internal partners,
relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent
- Required Qualifications, US:
- Total of 10 years' experience with 6+ years' Experience Customer Service, Financial
Services or Contact Center experience, or equivalent demonstrated through one.
For more details please contact HR Pooja @ 9740890***
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: M.Tech in Mechanical
Doctorate: Doctorate Not Required
Contact Details:
Company: Careernet TechnologiesLocation(s): Hyderabad
Keyskills: Team manager Banking BPO Management People Management bpo Team Handling international bpo customer service Manager people management skills customer satisfaction management customer service management International Voice international
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