International voice process Job in Tech @ Tech Mahindra

Job Description

Tech Mahindra Ltd Pune Hiring for International Inbound Voice

Contact- HR Mayuresh hidden_mobile /Aparna hidden_mobile/Mansi hidden_mobile/Sushmita hidden_mobile

Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

Role & responsibilities

Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.

Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.

Listen actively to customer needs, concerns, and feedback, and respond appropriately.

Accurately document customer interactions and update records in the CRM system.

Collaborate with team members and other departments to resolve complex issues.

 

Required profile

Min 06 month of international Voice experience

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

Experience resolving customer issues in billing,

Demonstrated communication skills.

The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

 

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth

Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

 

Date: 27th  Jan  to 15th Feb 2025   Timing: 11 am to 4:30 pm   Venue: Tech Mahindra Ltd, Sharda centre Ground floor, Opp to Persistent system, Erandwane Pune 411004   Contact- Mayuresh hidden_mobile( Call/WhatsApp) hidden_mobile(Call/WhatsApp)

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   support customer international voice process customer service