International voice process Job in Tech
- Tech Mahindra
- 0 to 2 Yrs
- Pune
- 5 months ago
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Job Description
Tech Mahindra Ltd Pune Hiring for International Inbound Voice
Contact- HR Mayuresh hidden_mobile /Aparna hidden_mobile/Mansi hidden_mobile/Sushmita hidden_mobile
Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)
Role & responsibilities
Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Required profile
Min 06 month of international Voice experience
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues in billing,
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth
Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]
Date: 29th Jan to 15th Feb 2025 Walkin Timing- 1- 5 PM Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility) Walkin/ Interview Location: Tech Mahindra Sharda Centre Opp to Persistent near Nal Stop Eran Dwane Pune 411004
Employement Category:
Employement Type: Full timeIndustry: Others
Role Category: Others
Functional Area: Not Specified
Role/Responsibilies: International voice process Job in Tech
Contact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: customer service customer support international voice process
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Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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