Customer Support Representative / Skincare
- Mifm Operations
- 1 to 5 Yrs
- Other Haryana
- 1 year ago
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Job Description
- Job Title: Customer Support Representative / Skincare Sales Specialist Location: Gurugram, Sector-67 Timing: 10:30am to 7:30pm Working days: Monday to Friday (WFO) Saturday (WFH) Experience: 1+ years Salary: As per the market standard No. of Vacancies: 02 About Us: Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., we are dedicated to creating innovative and personal care products. We are building an honest and transparent personal care brand which crafts performance backed highly efficacious products . Our mission is to promote wellness and counter misinformation around chemicals, and help consumers make conscious choices. Job Overview: We are looking for a dedicated and customer-focused individual with a strong sales background to join our team as a Customer Experience/Support Specialist. The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and driving sales through excellent support and engagement. Job Responsibilities: 1. Customer Support: Deliver quick, friendly assistance via phone, email, and chat to resolve inquiries and issues. Stay product-savvy to answer customer questions effectively. 2. Sales Support: Spot sales opportunities during interactions, upsell, cross-sell, and help achieve revenue targets. 3. Customer Experience: Ensure a seamless experience, gather feedback, and build lasting customer relationships to drive loyalty. 4. Collaboration: Partner with sales and marketing teams, offering insights to refine customer support, marketing, and product strategies. 5. Data Management: Keep detailed records of customer interactions in CRM, analyze data, and uncover trends for continual improvement. Qualifications: Bachelors degree in Business, Marketing, or a related field. 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Proven track record of achieving sales targets and driving revenue growth. Proficiency in using CRM software and customer support tools. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. A passion for skincare and a commitment to delivering exceptional customer experiences. What We Offer: Competitive salary and performance-based yearly appraisal. Comprehensive benefits package, including pf and paid time off. Opportunities for professional development and career advancement. A collaborative and inclusive work environment. The chance to be part of a growing company with a mission to revolutionize the skincare industry. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they would be an excellent fit for this role to hidden_email,
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support Representative / SkincareContact Details:
Company: Conscious ChemistLocation(s): Other Haryana+ View Contact
Keyskills: Customer Support Sales Support Customer Experience Collaboration Data Management Communication Interpersonal Skills Problemsolving
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