responsible for the day-to-day operations of a hospitality business, such as a hotel or restaurant. Their duties include:
Managing personnel: Overseeing staff and ensuring they are properly trained
Maintaining facilities: Ensuring that the facility is well-maintained and complies with safety regulations
Ensuring customer satisfaction: Addressing guest concerns and complaints, and striving to exceed guest expectations
Managing administrative and financial records: Keeping track of the business's financial and administrative records
Collaborating with other departments: Working with other departments, such as food and beverage, events, and facilities, to ensure seamless service delivery

Keyskills: rooms division management budget costing lodging hospitality management management ihotelier reservation operations budgeting boutique hotels