Team Leader (collections) Job In Step In @ Mifm Operations

Job Description

Position - Team Leader

Process - Collections

Work Location - Chennai (Pallikaranai)

Qualification - Any Graduate

Experience - Minimum 1 year experience as a Team Leader - Collections (On Paper)

Day Shift

Immediate Joiners Required

CTC - 5.00 LPA

 

Job Description - 

•        Leading the collections team on a daily basis to continue in achieving results. 
•        Managing the functional alignment, orientation, support and management of the assigned team. 
•        Enhancing both CBSLs and client reputation by delivering exceptional service and ensuring that a culture of Treating Customers Fairly is embedded within the Collections department 
•        Delegating and overseeing work undertaken ensuring the collections activity is effective and that all administrative tasks are completed
•        Maintaining the SLA parameters, Quality Standards, Escalating Matrixes, Resolution rates, and other process norms and targets are strictly adhered to.
•        Maintaining the overall login hours and efficiency of the team members.
•        Responsible for escalating any unresolved issues to the Manager
•        Adhere to the quality standards as prescribed by the company for outbound calls handling escalation calls if needed.
•       Ensure Shrinkage and attrition are maintained to acceptable levels over a period of time  
•        Taking daily feedback from advisors and sharing the same to Client SPOC
•        Listening to their team calls to understand the pulse of the team.
•        Taking daily feedback from advisors and sharing the same to Client SPOC

 

Pls contact Rajesh - hidden_mobile (Voice Call / Whatsapp) for more details

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   debt management debt collection collections debt recovery team leader