Tech Mahindra - BPO/ International Customer @ Job Shop

Job Description

Greetings from JobShop, We are India's First and Only Job Site & App for BPO jobs 
Please call us on 9964080*** or +918046115600 ,Whatsapp us on 9964080*** for simple & quick automated hiring
or Visit our Website: jobshop.ai or Download our App From Play Store and App Store

Responsibilities

Handle inbound calls from customers and clients

Identify the needs of customers, resolve issues, and provide solutions

Maintain good customer relations

Meet personal targets and work towards meeting team targets

Maintain records of the conversations with the customer and analyze the data

Write and submit timely reports on performance, targets, and customer queries

• This is a 24/7 support mostly evening and night shifts 
• Five-day working with  Two days rotational off

Eligibility Criteria:

• Undergraduate/Graduate with Minimum 6months  of experience in voice process is Mandatory

Should possess excellent English Voice Communication skills

Should be comfortable with rotational shifts (24*7)

Demonstrates a strong customer service orientation

Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

Ability to effectively communicate his/her thoughts in a well-organized manner

Looking for immediate joiners

Please call us on 9964080*** or +918046115600 ,Whatsapp us on 9964080*** for simple & quick automated hiring
or Visit our Website: https://jobshop.ai/

Job Classification

Industry: BPO / Call Centre
Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: JobShop
Location(s): Pune
Website: https://jobshop.ai/

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Keyskills:   voice bpo non voice process customer service orientation rotational shifts domestic bpo international bpo inbound calls inbound issue resolution customer service customer care resolution customer support voice process customer queries english communication skills