Manager - Customer Interaction Suite Job in
- Tata Communications
- 5 to 10 Yrs
- Chennai
- 1 year ago
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Job Description
- Job Description Job Description Management and administration of multiple flavours of Unix/Linux Operating System, Ansible automation, Kubernetes, OpenStack. Should be willing to work under pressure. Should be able to work/assist senior technical peer and subordinates. Should have minimum of 10+ years of experience in Unix Technical Support and 5+ years of experince on Ansible automation. Responsibilities Expertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities. Level 3 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment. OS Patch management of servers based on defined timelines. Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined. Process all Service requests via Change Management process. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Coordinate cross department communications when required to assist in resolution of Incidents Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization. Desired Skill sets Sound experience in minimum 2 Unix flavors (Primary Skill set: Redhat ((Redhat OS cluster, VCS) & Ansible, Secondary Skills set Openstack & Kubernetes Sound knowledge on automation using Ansible tool is mandatory skill and Jenkins, Puppet tool experience will be an added advantage to create automation wherever required. Ability to work under pressure and meet tight deadlines is required Depth knowledge in ITIL Process (Incident, Change, Problem Management etc). Administering Linux Server High Availability and Disaster Recovery strategies Submitting timely RCA report to the management,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Manager - Customer Interaction Suite Job inContact Details:
Company: Tata CommunicationsLocation(s): Chennai+ View Contact
Keyskills: Kubernetes OpenStack Redhat VCS Jenkins Puppet ITIL Process
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Tata Communications Ltd Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver man...
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