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Urgent Hiring For Senior Executive In Wipro

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 Urgent Hiring For Senior Executive In Wipro

Job Description

Warm Greetings,

Dear Candidates,

Wipro DO& P Is Hiring for Senior Executive Profile for Hyderabad Location. 
For Details Call HR RITU - 7003191*** Email ID- ri********r@wi**o.com 

Job Description:- 

  • Shoud hold experience in INTERNATIONAL VOICE PROCESS 
  • Must possess excellent communication skills
  • Strong written & Verbal skills are must
  • Should possess good Customer Centric skills
  • Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
  • Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
  • Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
  •  Participate and manage transactional activities pertaining to query resolution & follow ups on information .
  •  Candidate support & Hiring help teams
  •  Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on  internal tools and applications
  • Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs .
  • Adherence to People Ops Magical Experience guidelines while responding to ticket
  •  Ensure policy guidelines are accurately interpreted to query and responded / actioned.
  • Ensure SOP guidelines are followed accurately during query resolution
  • Follow FIFO principles while monitoring the ticketing queue
  •  Performing Auditing checks to ensure quality of response / actions are as per agreed standards.
  •  Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
  •  Understand & Respond to the urgency and sensitivity issue or query.
  • Adhere to all time bound SLA on timelines when actioning on tickets. 

Required Candidate profile


Customer Orientation & Centricity:- 

* Exceptional customer service focus, including attention to detail and producing quality results
* Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred
* Ability to comprehend complex and variable Customer Queries
* Ability to summarize the situation and be able to articulate the response on the Query received
* Takes end-to-end Ownership and accountability of Customer Issues for resolution
* Ability to gauge the Customer's sentiments & emotions
* Typing Proficiency
* Industry specific HR Tools & Applications 

Work Experience:- Min 2.6 years - 6 years max of experience.

Preferred Fields:-  

-HR Help desk / Employee services
-Email/ Chat based
-Call center / International voice support industry
-Hospitality and Airline industry
-Customer service
-B tech profile but working would be considered
**Workday Experience preferred
**Benefits Experience preferred


CONTACT HR: RITU SONKAR
ri********r@wi**o.com


Regards
HR Ritu Sonkar

Job Classification

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Wipro Limited
Location(s): Hyderabad

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Keyskills:   voice international technical support International Voice Process Communication

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₹ 3,00,000 - 5,50,000 P.A

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digita...