Officer Operations - Arabic Speaking @ @ VFS Global

Job Description

Roles and Responsibilities

• Document Scrutiny and collection of application for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time..
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Desired Candidate Profile

• Candidate should be well versed in Arabic language.
• Freshers are preferred.
• No barrier in gender

Perks and Benefits

• 5 days working
• Incentive + Extra Hours + Bonus + PF + ESIC + Uniform allowances
• Salary - 19000/- Monthly CTC.

Job Classification

Industry: Travel & Tourism
Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate

Contact Details:

Company: VFS Global Services Private Limited
Location(s): Hyderabad

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Keyskills:   arabic Customer Handling