Dear Aspirants,
Greeting from Wipro,
A great opportunity for Airline Professionals
MEGA WALK-IN DRIVE;
HIRING FOR INTERNATIONAL AIRLINES PROCESS
Walk-in Details:
Date: 13 Feb, 2020 to 23 Feb, 2020
Timings - 11 am - 4 pm
Address - A-Wing, 3rd floor, Kensington Tower A Wipro LTD, Powai Hiranandi, Andheri East - 400076
KINDLY CARRY CV AND ORIGINAL ID PROOF ALONG
Contact person - SUSHMITA SAWANT- 9821762***
Email - su************t@wi**o.com
JOB DESCRIPTION:
Excellent opportunity to work with a reputed INTERNATIONAL AIRLINES - VOICE PROCESS
We would expect staff to be equipped with below skills for servicing our premium passengers.
Staff will need to know the usage of tools similar to - ARD(CRS), CEM, MARMs(FF tools), SSH(Hotel booking), Reissue calculator.
PRINCIPAL RESPONSIBILITIES:
Work on the various front offices client tools as required for the specific queues and provide customer service through calls or chat.
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
Excellent communication skills.
Comprehension - Ability to clearly understand the problem statement
Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
Voice & Accent: - Neutral Accent & excellent Voice SkillsGood analytical & drafting skills to respond back to the customer.
Strong customer service focus: -
- Ability to empathize with the customer
- Prioritizing customer needs
Desired Skills:
1) Self Discipline
2) Learning and decision making
3) Patience and action oriented
Technical skills: -
1) Basic Working knowledge of Computer & 2) Knowledge of desktop computer system
CANDIDATE SPECIFICATION / Eligibility Criteria:
Must have
Graduate / Undergraduate. (No MBA, BTech, BCA, Bsc IT & CS, BE)
Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes. Good to have Worked in Airlines Industry/ (reservation & ticketing)
IATA certified/Trained on foundation/consultant course (Airlines business)
Work on track & trace ( for logistic business)
Experience of 0-3 years desirable.
Experience in international call center will be an advantage.
Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
Experience of Air travel would be desired.
Knowledge of Western culture would be an added advantage. (USA/UK culture) , Should be flexible working in 24*7 rotational shifts and rotational week offs.
Job Details:
- Job Location - POWAI
- Designation - Associate
- Rotational shifts (any 9.5 hour shifts)
- 5 days working
- Good English Communication Skills required
- Transport boundaries:
PLEASE NOTE: This profile is for people within the transport boundary only.
*In case you fulfill the above criteria kindly Walk-in for an interview on Monday, also share the same with your friends and family suitable for the profile.
Perks and Benefits
Incentives over and above the salaryKeyskills: Travel international bpo ticketing galileo Travel Process amadeus IATA international ticketing air ticketing Voice Process Saber
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digita...