Associate Customer Support Specialist
- Mifm Operations
- 1 to 5 Yrs
- Other Maharashtra
- 1 year ago
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Job Description
- About the job: As an Associate Customer Support Specialist you will be the first point of contact for Red Hat customers, who need help using our products. Support requests will come via Chat, support cases, telephone or web ticket. You will need to investigate the problem, and work closely with our Technical Support Engineers, to find a resolution. You will study for professional certifications such as RHCSA and RHCE, and receive lots of work based training. As your career at Red Hat progresses, you will learn to solve a wide range of issues on your own. What will you do Communication with Red Hat customers regarding technical support Getting cross-trained on the Customer Service process. Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically Diagnosis, troubleshooting, resolution, and/or escalation of issues Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions Researching customer issues, and recording information in our knowledge base for future use A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in your own time What will you bring Experience in IT, gained either through relevant education or work experience Exceptional customer service skills, with experience working in a customer facing environment A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues Ability to multitask, prioritize and work under pressure * Strong verbal, aural and written communications skills 1+ years of experience using Linux or hands-on linux OS is a must About Red Hat Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us. Diversity, Equity & Inclusion at Red Hat Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email hidden_email . General inquiries, such as those regarding the status of a job application, will not receive a reply.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Associate Customer Support SpecialistContact Details:
Company: Red Hat IncLocation(s): Other Maharashtra+ View Contact
Keyskills: Customer Support Technical Support RHCE Linux Problem Solving Communication Skills Troubleshooting
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