Senior Support Engineer Job In Hcl
- HCL Technologies
- 5 to 9 Yrs
- Chennai
- 1 year ago
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Job Description
- SENIOR SUPPORT ENGINEER Chennai INDIA Job Family Support Job Description (Posting). To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. (2.) To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects. (3.) To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs. (4.) To provide technical assistance to the team members in resolving customer issues. (5.) To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements. No. of Positions 5 Skill (Primary) Domain Competencies (ERS)-Voice Communications-IMS Auto req ID hidden_mobileBR Skill Level 3 (Secondary Skill 1) Domain Competencies (ERS)-Multimedia Middleware (AV)-VOIP Skill Level 3 (Secondary Skill 2) Domain Competencies (ERS)-Multimedia Middleware (AV)-SIP,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Support Engineer Job In HclContact Details:
Company: HCL TechnologiesLocation(s): Chennai+ View Contact
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