Sr . Outreach Specialist - Gurgaon - Cvent - 4
- Cvent
- 4 - 9 years
- Noida, Gurugram
- 2 years ago
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Job Description
- Partnering with Strategic Account Consultants and Analysts to monitor user adoption and system usage, opportunities to increase usage of Cvent product and maintain high levels of customer satisfaction
- Work closely with Strategic Account Consultants to create and execute account success plans
- 70% of time is client facing
- Assists with responding to SMM Strategic Support cases
- Create and participate in Quarterly (QBRs) and Annual Customer Success Reviews (CSRs)
- Guiding clients through onboarding activities when needed.
- Produce client deliverables such as training guides, instructions, or reports on an as needed basis
- Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent
- Maintain a high level of product knowledge across the Cvent Event Cloud platform
What You Will Need for this Position:
- Graduate or post graduate degree or equivalent applicable experience.
- Comfortable working in Night Shifts.
- Minimum of 4 years of work experience.
- Client facing experience in a technical support, client success or sales role preferred
- Excellent communication skills in English (spoken and written)
- Aptitude for learning and applying new technologies and applying industry specific business knowledge
- Demonstrates the ability to work on multiple concurrent internal and client facing tasks/projects and displays ownership and accountability towards working with multiple stakeholders and meeting deadlines
- Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word and PowerPoint is required
- Ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment
- Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: CventLocation(s): Noida, Gurugram
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Keyskills: Training SMM Customer satisfaction Cloud Monitoring
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Cvent
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also ...
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