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Jr. Executive - Global Operations Job in @ Mifm Operations

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 Jr. Executive - Global Operations Job in

Job Description

    Muthoot Finserve USA Inc. It's a MSB registered in New Jersey, USA and fully owned by The Muthoot Group Muthoot Group in India. The ideal candidate should be willing to work during night shifts (08:00 pm - 04:00 am IST) Monday to Saturday. Key responsibilities - Back office support to US branches and GL & remittance business development. - Enquiry handling: Handle daily enquiries from agents via phone/email/messages on requests such as amendments/status/cancellations on time. - Customer Support: Provide customer support to agents and clear their queries immediately. - Transaction Processing: Process any pending/hold transactions without any delay. - Compliance handling: Request to agents if any additional details are required and forward it to the compliance head upon receipt of the same. - Follow-ups: Regular follow-ups on cancellation of failed transactions/ clearing transfers on compliance hold at the bank's end, and long-pending cases. - Coordination: Always coordinate with the daytime customer support team. - Outward remittance business development. - CCTV Surveillance.,

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Jr. Executive - Global Operations Job in

Contact Details:

Company: Muthoot Forex
Location(s): Kochi

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Keyskills:   Back office support Customer Support Transaction Processing Coordination Followups

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