Cluster Manager - Debt Management Services
- Bajaj Finserv
- 4 to 8 Yrs
- Agra
- 1 year ago
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Job Description
- Job Purpose This position is open with Bajaj Finance ltd. Drive Front end collections for the two-wheeler business while ensuring that the team and debt management service agencies follow the appropriate guidelines and code of conduct to ensure maximum collections and achieve minimum loss rates Duties And Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified. Guideline on steps to be followed for surrender / repossession of vehicle and stock yard management. Cascade collections targets to Area manager & levels below and provide required guidance/ support to the team for achieving set targets. Ensuring legal guidelines are complied for entire debt management services structure in letter and sprits. Ensure that the debt management service agencies and executives adhere to the DMS - Compliance guidelines. Ensure adherence to the Code of Conduct. Conduct regular visits to each location, meet team members and motivate them by giving guidance, lifting morale etc.; Discuss shortfalls, determine action plans and provide support required, if any Specifically analyze segments/ locations which are not performing well, visit those locations, reallocate manpower and come up with new action plans to address the performance. Continuously monitoring debt management service agencies and executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Review the performance of empaneled agencies and sufficiency of Feet on Street strength to identify need for additional manpower. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Evaluate, negotiate and empanel the collection agencies based on their knowledge / experience of TW Collections. Provide required training & coaching to the Agency FOS, especially those agencies without prior TW collections experience. Determine individual training needs and development plans to build expertise and enhance functional skills in the team. Handle customer issues escalations. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Engage with Debt Management Services - COE team to identify improvement opportunities and drive automation of processes to minimize manual effort. Manage productivity by fixing productivity parameters for DCA/ SMA / Agencies / Debt Management Service Executives, monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt management service officers. Set objectives, conduct reviews and close appraisal processes for the team as per timelines. Required Qualifications And Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications Graduation Work Experience Minimum 4-5 years of work experience Prior experience in collections (preferable) Should have experience in NBFC/ banking sector Strong people management skills and should have managed a large team in the past with significant field experience,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Cluster Manager - Debt Management ServicesContact Details:
Company: Bajaj FinservLocation(s): Agra+ View Contact
Keyskills: Collections Debt Management Team Management Training Audit Compliance Productivity Management
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BAJAJ FINSERV BUILDING,S NO 208/ 1B, VIMAN NAGAR, , NEAR SAKORE NAGAR,BEHIND HAYATT HOTEL,OFF PUNE NAG, AR ROAD,PUNE, PUNE, Maharashtra, India
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