Assistant General Manager - CRM - Hyderabad @ Aparna Construction

Job Description

1. Monitoring of daily Sale applications for a specific project & ensuring records are maintained as per process.

2. Ensuring team validates applications received (details as per KYC/ Total Cost of unit) with 100% accuracy & data is inputted in master sheet of respective projects.

3. Monitoring collections number as per given targets & ensure than 100% of the targets is achieved on monthly basis.

4. Responding to e-mails & handling client queries ( 1st Level Escalations).

5. Coordinating with home loans head for loans sanctioned & ensure disbursement documents are given as per due & work progress.

6. Co-ordinating with sales team for clarifications & updates.

7. Ensuring team generated demand letter as per work progress & ensure due amount is disbursed/collected on priority.

8. Team meetings at regular intervals

9. Planning coaching sessions for new joiners

10. Drive number on daily basis so than monthly targets are achieved.

11. Head Count/ Man Power request as per business requirement.

12. Sets goals/targets on monthly basis & drive the team.

13. Maintaing health ratio of collection number with total outstanding amount is achievd at regular intervals.

14. Promotion Recommendation for High performers.

15. Perodic review of overdue amount of more than 30+ & 60+ days & ensure it is collected on immediate basis.

16. Monthly MIS meeting with MD/ Exceutive Vice president.

17. Any other adhoc task as per the need of the business.

Job Classification

Industry: Real Estate
Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MBA/PGDM in Marketing
Doctorate: Doctorate Not Required

Contact Details:

Company: Aparna Constructions
Location(s): Hyderabad
Website: http://www.aparnaconstructions.com

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Keyskills:   Client Relationship Customer Handling Documentation