Customer Care Executive
- R2r Consultants Llp
- 2 to 7 Yrs
- Mumbai
- 11 months ago
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Job Description
We have an opening for Customer Care Executive for further processing and get in touch with us for a personal round of interview.
Company encapsulates precisely what it meansa collection of beautiful garments brought together. has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.
Position Name: Customer Care Executive
Location: Work From Home
Shift: 12pm to 9pm
Roles and Responsibilities
- Generate sales leads, meet personal & team targets
- Take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner via phone, email, live chat & Social Media.
- Establishing long term relationships with key customers, keeping in mind their preferences, behaviors and purchases.
- Help increase sales by sending product specific catalogues to select clients.Build a reputation for excellent service and generation of repeat business.
- Provide product recommendations, assist the customer with buying online or from any of our stores.
- Monitor on a daily basis failed or unconfirmed orders at the website.
- Contact customers to see if there are any issues and help them complete the transaction. Work closely with customer service managers to ensure proper customer service is being delivered
- Managing client relationships to build a reputation for excellent service and generation of repeat business.
- Resolve online customer queries & complaints quickly and effectively.
- Helping to increase sales by sending product specific catalogues to select clients.
- Staying in touch with regular clients when new collections that are appropriate
- for them to come in.
- Curating appropriate styles for clients looking for garments for occasions/specific needs from our products in the store and the website that contact customer care for help.
- Forwarding relevant customer care and insta queries to the relevant stores for follow up and conversion.
- Handle escalations and irate customers from the CS team by alerting L2(CR Manager) in a timely manner
- Forward upselling and cross-selling opportunities to clients.
- Preferably 2+ Yrs Proven customer support experience from an MBO, experience in online retail will be beneficial.
- Any graduate
- Excellent writing and speaking skills
- Process Oriented & attention to detail
- Good Numerical skills, ability to use excel & reporting skills.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Ability to multitask, prioritize and manage time effectively
- Well organized, systematic & logical.
Employement Category:
Employement Type: Full timeIndustry: Textile / Garments / Fashion
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive
Contact Details:
Company: R2r Consultants LlpLocation(s): Mumbai
Keyskills: customer support customer development chat process email support customer care
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We are a Leading Executive Search Company in India. We cater to Retail, E-Commerce, FMCG, Consumer Durable, Pharma, Logistics and Real Estate Industry. We take pride in being the ELITE Recruitment Firm, catering to diverse industries. R2R Consults is considered to be the #1 choice when it co...
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