ServiceNow Admin Job in Ocean Flex
- Mifm Operations
- 2 to 6 Yrs
- Other Maharashtra
- 12 months ago
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Job Description
- Company Overview Ocean Flex International Pvt Ltd is a leading player in the IT Services and IT Consulting industry, providing innovative solutions to clients worldwide. Role And Responsibilities As a ServiceNow Administrator at Ocean Flex International Pvt Ltd, you will be a vital member of our team, responsible for the proficient administration, configuration, support, and development of our ServiceNow platform. Your role will involve: Configuring and maintaining ServiceNow modules, applications, and workflows to meet business requirements Managing users, groups, and roles, ensuring appropriate access controls and permissions Performing regular platform updates, patching, and system maintenance Collaborating with various teams and stakeholders to understand their requirements and provide effective solutions Offering prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform Ensuring a high level of customer satisfaction through clear communication and problem resolution Designing and developing ServiceNow solutions, custom applications, and scripts to enhance platform functionality Identifying bottlenecks and developing optimizations & customizations based on needs Creating and maintaining ServiceNow reports, dashboards, and performance analytics to monitor system performance and key performance indicators Innovating and developing new solutions to meet evolving business needs Documenting ServiceNow configurations, processes, and procedures for knowledge sharing and future reference Providing training and guidance to end-users and colleagues on how to effectively use the ServiceNow platform Working with other IT team members to drive the best adoptions and use of the ServiceNow platform Staying up-to-date with industry best practices, emerging technologies, and ServiceNow updates Identifying opportunities for platform enhancement and efficiency improvements Candidate Qualifications The ideal candidate will possess: A Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) ServiceNow Certified System Administrator (CSA) certification is highly desirable Proven experience as a ServiceNow Administrator or in a similar role Strong technical knowledge of ServiceNow modules, applications, and scripting languages (JavaScript, AngularJS, etc.) Excellent problem-solving skills and a customer-focused approach Strong communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders Ability to work collaboratively in a team and independently when necessary Experience with ITIL processes and methodologies is a plus Required Skills ServiceNow Administration Scripting Languages (JavaScript, AngularJS, etc.) Problem-Solving Communication Skills ITIL Processes Skills: itil processes,customizations,performance analytics,scripts,technical expertise,customer service,patching,system maintenance,technical support,support,development,javascript,problem resolution,optimizations,custom applications,dashboards,configuration,servicenow certified system administrator,reports,servicenow,methodologies,platform updates,knowledge sharing,training,angularjs,administration,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: ServiceNow Admin Job in Ocean FlexContact Details:
Company: Ocean FlexLocation(s): Other Maharashtra+ View Contact
Keyskills: scripts customer service patching system maintenance technical support support development javascript problem resolution dashboards configuration reports servicenow knowledge sharing training angularjs administration
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