Immediate Req For MNC/ Technical support @ Rivera Manpower

Job Description

Hi Warm Greetings from Rivera manpower services

Hiring for Technical support/Customer support/ International voice

Call and book your Interview slots :

Sejal- 8884496***

se***********6@gm**l.com

Role : Tech Support Consultant
Experience: >1Yr of expeince into International technical support
Location: Bengaluru, Electronic city
Shift Timings - Needs to be flexible (Region wise alignment)
Qualification: Graduates only.

Roles and Responsibilities -

• Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Handeled Customer over Calls and Emails.

Desired Candidate Profile

* Excellent Communication skills

* Flexible to work 24/7 shifts

* Only Graduates

* Flexible to Work from Office

Perks and Benefits

* Night shift allowances

* Incentives

* Travel bonus

Regards,

Sejal

8884496***

HR TEAM

Rivera Manpower Services

Job Classification

Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   international bpo Technical Helpdesk Technical Support Service Desk Concentrix Accenture customer service Internet Marketing O365 international voice IT Support Voice Support customer support servicenow Helpdesk IT Service Desk TechM WNS communication skills