Client Servicing (Research) Manager - Mumbai
- Datamatics
- 7 - 10 years
- Mumbai
- 11 months ago
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Job Description
We, at Datamatics, are seeking experienced professionals from Market Research Industry for Client Servicing role.
The Research Manager will be responsible for client outreach and engagement, overseeing research projects, and leading a team of researchers.
The ideal candidate should have a strong background in research methodologies, excellent leadership skills, and a proven track record of successful project management.
Responsibilities:
Research Project Management:
- Plan, coordinate, and execute research projects from inception to completion.
- Define project goals, objectives, and deliverables in collaboration with clients and stakeholders.
- Develop project timelines, allocate resources, and monitor progress to ensure timely and successful project execution.
Client Outreach and Engagement:
- Identify and establish relationships with potential clients and collaborators.
- Understand client research needs and provide appropriate solutions.
- Act as the main point of contact for clients, ensuring their satisfaction and addressing any concerns or issues that arise.
Research Strategy and Innovation:
- Stay up-to-date with the latest research trends, methodologies, and technologies.
- Identify opportunities for research collaboration and partnership.
- Contribute to the development of research strategies and initiatives to drive innovation and growth.
Data Analysis and Reporting:
- Oversee data collection, analysis, and interpretation to generate meaningful insights.
- Prepare and present comprehensive research reports, including key findings, recommendations, and actionable insights, to clients and stakeholders
Desired Candidate Profile:
- 7-8 years of experience in primary market research, preferable quantitative or a combination of quantitative and qualitative research
- Strong understanding of research and data analysis
- Ability to manage client interactions, anticipating possible issues, handling end to end projects
- Strong leadership capabilities, fostering a collaborative environment and serving as a mentor to team members.
- Ability to plan and prioritize tasks in line with deadlines.
- Expertise in MS Excel and PowerPoint.
- Prior experience on NPS, CX, Path to purchase, Voice of Customer, Mystery Shopping studies
- Hands-on knowledge on Analytical tools like R, Python, SPSS, etc.
Location: Andheri East, Mumbai
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Market Research & Insights
Role: Market Research & Insights
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: DatamaticsLocation(s): Mumbai
Keyskills: Mystery Shopping Client Servicing Quantitative Research Client Management Consumer Insights
Datamatics
Datamatics Software Services Ltd. Datamatics is a trusted partner to several Fortune 500 Companies globally for managing their End-to-end Application Life Cycle & Business Critical Processes. Datamatics is a global IT and business process outsourcing organization focused on delivering smart,...
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