Team Leader Job in Teamspace Financial
- Teamspace Financial
- 2 to 7 Yrs
- kalyan
- 12 months ago
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Job Description
ROLES & RESPONSIBILITIES:
- Participates in design of call monitoring formats and quality standards.
- Provide actionable data for agent improvement.
- Coordinates and facilitates call calibration sessions for internal as well as external.
- Monitoring calls of QAS & providing them feedback on timely basis.
- Prepares and analyses quality reports for management staff review.
- Suggests training needs and developments.
- Handling quality related escalations & taking action against the same on timely basis.
- Contribute for the initial hiring and selecting process.
- Coach and guide team to think proactively and encourage them to improve on process and productivity.
LOCATION:
Navi Mumbai
BRANCH: Mahape
EXPERIENCE: 3 - 6 years
SALARY RANGE: As per industry standard
FUNCTIONAL AREA:
Team Leader-Call Quality Assurance/Call Quality Control
EMPLOYMENT TYPE: Permanent
DESIRED CANDIDATE PROFILE:
- At least 1 years team handling experience as Quality team leader
- Candidate must be graduate
- Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Intermediate level of knowledge / expertise with PC (MS Word & MS Excel)
CIBIL Must be 700+
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Quality (QA-QC)Functional Area: Not SpecifiedRole/Responsibilies: Team Leader Job in Teamspace FinancialContact Details:
Company: Teamspace FinancialLocation(s): Kalyan
Keyskills: team management team leading team handling
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