Customer Service Representative Job in ICICI
- Mifm Operations
- 0 to 4 Yrs
- Indore
- 12 months ago
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Job Description
- Functional /Business Responsibilities: Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative Job in ICICIContact Details:
Company: Icici Lombard GeneralLocation(s): Indore+ View Contact
Keyskills: flexible approach people care customer service voice support cultural change initiatives net promoter score customer relationship people change call center operations
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