Area Service Head Job In Ampup Energy Private
- Mifm Operations
- 1 to 5 Yrs
- Pune
- 12 months ago
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Job Description
- Job Objective: To oversee the service operations of Electric 2-Wheelers and the installation and maintenance of Battery Swapping Stations within the assigned region. The ideal candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and adherence to quality standards.
- Major Responsibilities:
- Service Operations:
- Manage and oversee the end-to-end service of Electric 2-Wheelers, including troubleshooting, repairs, and regular maintenance.
- Lead a team of service technicians to ensure quick resolution of customer complaints and minimize downtime.
- Monitor key performance metrics, such as response time, resolution time, and customer feedback scores.
- Battery Swapping Stations:
- Supervise the installation, commissioning, and maintenance of battery swapping stations across the region.
- Coordinate with OEMs, vendors, and contractors to ensure timely completion of installation projects.
- Conduct regular audits to ensure all stations are operational and compliant with safety and quality standards.
- Team Management:
- Recruit, train, and mentor a team of technicians and field service engineers.
- Assign tasks, monitor performance, and provide regular feedback to enhance team productivity.
- Promote a culture of safety, innovation, and continuous improvement within the team.
- Vendor and Inventory Management:
- Liaise with vendors for spare parts procurement, warranty claims, and service escalations.
- Maintain an optimal inventory of spares and tools to ensure seamless operations.
- Develop and maintain relationships with key stakeholders, including OEMs and vendors.
- Reporting and Documentation:
- Prepare and share periodic reports on service performance, station uptime, and operational challenges.
- Ensure proper documentation of all installations, maintenance activities, and service requests.
- Customer Relationship Management:
- Act as a point of escalation for critical customer complaints and ensure timely resolution.
- Gather customer feedback to drive improvements in service quality and operational processes.
- Technical Skill Set Required:
- 2+ years of experience in service operations, preferably in the Electric Vehicle or Automotive industry.
- Knowledge of EV technology, battery systems, and electrical installations.
- Leadership skills with experience in managing field teams and technicians.
- Problem-solving, communication, and organizational skills.
- Good Knowledge of MS Office and CRM tools.
- Preferred Experience:
- Experience in handling large-scale installations and field service operations.
- Knowledge of local regulatory requirements and safety standards for EVs and battery installations.
- Certification in EV Technology, Project management or Electrical safety is a plus.
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto AncillariesRole Category: Service / Installation / RepairFunctional Area: Not SpecifiedRole/Responsibilies: Area Service Head Job In Ampup Energy PrivateContact Details:
Company: Ampup EnergyLocation(s): Pune+ View Contact
Keyskills: vendor service management training team management reporting swapping customer inventory management relationship battery service operations management
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