Quality Analyst will be responsible to monitor and ensure the accuracy of the operational activities & events performed on daily basis by audits & process improvement activities. The job involves auditing the operations teams, suggesting and implementing process improvements, support in system improvements and report on the emerging trends of the process performance. He/she will be the first point of contact for process related queries for associates within the team.
Ensures accuracy of information and quality of delivery by monitoring Conducting quality calibrations both internally and externally as well and maintain record of the same
Should be able to identify and highlight any improvement/opportunity & drives process/system improvements basis ongoing trends/gaps identified
Should be able to publish daily, weekly, monthly & quarterly dashboards.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures, developing new models and implementing changes
Job Classification
Industry: Recruitment / Staffing Functional Area: Role Category: Human Resources - Other Role: Human Resources - Other Employement Type: Full time
Education
Under Graduation: B.B.A/ B.M.S in Any Specialization, B.Com in Any Specialization, B.Sc in Any Specialization Post Graduation: Any Postgraduate Doctorate: Any Doctorate