Roles and Responsibilities
1. Provide customer service through advanced specialized knowledge on
technical and non-technical interactions
2. Check MCPE SDWAN service availability and do troubleshooting
3. Carry out enterprise products servicing on OTT platforms
4. Ensure product onboarding and usage induction
5. Track service billing, utilization and payments
6. Ensure retention and upsell to enhance Jios share of customer wallet
7. Manage network, device and provide related user configuration
8. Ensure adherence to SOPs, work schedules and company policies
9. Provision feedback and manage escalations for process KPIs as defined
Desired Candidate Profile
1.Knowledge of MCPE and SDWAN
2. Understanding of telecom, digital and connectivity services
3.Interpersonal skills
4. Analytical skills
5. Service and customer orientation
Keyskills: SDWAN NOC Citrix Sdwan Incident Management Cisco Viptela escalations Network Monitoring Ticketing Tools SLA Cisco Miraki
Placewell careers. We are one of the Top recuriters for PAN India in all the major companies in INSURANCE & Hospitality. Candidates may share resumes at s.vandana@placewellcareers.com