Lead Tax Research Admin (mis, Visual Basic Vb,)
- Ultimate Kronos Group
- 5 - 8 years
- Noida, Gurugram
- 2 years ago
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Job Description
Hello,
We have an opening for the role of Lead Tax Research Admin (MIS, Visual Basic VB, Macros, Advanced Excel), looking for 5 to 8 years at the Noida location. This role requires to work in Night shift, which is mandatory as per the business requirements. Kindly refer the job description below, if interested, then share your resume at si*********u@***.comOrganization: Ultimate Kronos Group- UKG (American MNC, Product/ Technology based Organization, Fortune 100 Best Companies to Work for)
Company Website: www.ukg.in
Job description
- The Lead International has the responsibility of managing the day-to-day activities of Mentoring people, monitoring processes and ensuring technology is leveraged to exceed customer SLAs is required.
- Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers.
- Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally.
- This position will operate under the direction of the Manager.
- Ensure that all processes are executed appropriately and in a timely manner.
- Operates as the subject matter expert and provide functional direction in all areas for issue resolution.
- Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives.
- Optimizes the contribution of the team through coaching and mentoring
- Manage effective internal customer relationships.
- Assist in the work load management and prioritization of day to day duties and projects.
- May assist Manager in evaluating direct reports and may review the evaluations/development plans of others.
- Defines standards and reusable approaches within the Services operations.
- Assist Manager in identifying training needs for new or existing associates.
- Assist Manager in ensuring coverage for Service Teams in the event of unexpected or planned absences.
- Provide leadership sign-of of processing and daily activities f or all Service Lines.
- Serves as first point of escalation for all Service Line issues
- Responsible for monitoring completion of requirements and accountable f or compliance.
- Provide feedback to US team for recurring service calls, business reviews and project debrief for assigned customers.
- Performs other duties as assigned by manager.
- Ensure daily workload and commitments have been completed timely and accurately within established guidelines.
- Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed.
- Develop strong relationships with peers and our internal partners.
- Drive the establishment and refinement of the UKG Pro Managed Services methodology and best practices.
- Coordinate, deliver and participate in Team training.
Qualification-
- Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis.
- Good knowledge on macros and VB (visual basic) coding
- Served as the subject matter expert in a role for a service provider or corporation.
- Ability to lead and influence team members and partners without direct reporting authority.
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Acute attention to detail
- Strong interpersonal skills
- Ability to understand and follow written and verbal instructions .
- Ability to collaborate effectively with a diversity of individuals at all organizational levels.
- Proven track record of customer stabilization and subject matter expertise over multiple customers of varying complexity
- Leads by example.
- Strong background in customer service required
- Coordinate multiple tasks simultaneously.
- This role requires to work in Night Shift as per the business requirement, which is mandatory.
Job Classification
Industry: Software ProductFunctional Area:
Role Category: Data Science & Analytics - Other
Role: Data Science & Analytics - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: M.A in Any Specialization
Doctorate: Any Doctorate
Contact Details:
Company: Ultimate Kronos GroupLocation(s): Noida, Gurugram
Keyskills: Visual Basic MIS Macros Advanced Excel VB
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Ultimate Kronos Group
Company OverviewUltimate Kronos Group (UKG) is an American Multinational Technology company with dual headquarters in Lowell, Massachusetts, and Weston, Florida.At UKG, our purpose is people. Formed by three leaders in HR solutions, UKG combines the strength and innovati...
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