Urgent Opening For Axis Phone Banking Officer
- Axis Bank
- 2 - 6 years
- Chennai
- 12 months ago
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Job Description
Axis Bank
**INTERESTED CANDIDATES WITH EXCELLENT COMMUNICATION SKILLS AND IMMEDIATE JOINERS ONLY**
Address- A block, 10th floor, Global infocity park, perungudi, chennai 600096
Interested candidates revert with following details on mi***************m@ax*****k.com
Name :
Email id :
Contact No. :
Updated Resume.
Job Description below- Axis Phones Officer
Axis Bank Mumbai, Maharashtra, India (On-site)
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
About Axis Phones:
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact
centre to provide a seamless experience to customers while fulfilling their service requirements and
using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and
operations teams in the day-to-day improvement of transactions and its quality via employee
engagement and coaching activities. Keeps a check on any malpractices and defines actions basis
severity of incidents. The overall objective is to improve customer engagement leading to superior
customer experience with improved productivity and sales effectiveness.
About the Role:
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring
satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the
incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set
products.
Role - AXIS Phone Banking Officer
Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)
Job Type Full Time
Industry - Banking
Location:- Perungudi, Chennai.
Shift Timing:- This role is rotational shift and week offs 24/7 rotational shifts.
Work hours for Women
6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2
days off / No Fixed Consecutive Offs
Key Responsibilities:
Be the best for our customers by
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction
scores
Ensure process efficiency and effectiveness by - Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like - Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution (see eligibility below).
2- 5 years relevant role in voice customer servive.
Grade Eligibility - Please ensure no gap in studies/ no back logs/ no gaps if was working. Open to work in shifts as in days/noon/night. It will be rotational.
- Assistant Manager - Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience
- Deputy Manager - Post Graduate/ Engineering Graduates and 4+ year's Experience
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.
Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team.
High sales orientation to meet the sales targets consistently.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new
department.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Other
Role: Other
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Other Doctorate, Any Doctorate
Contact Details:
Company: Axis BankLocation(s): Chennai
Keyskills: phone banking Inbound Voice Process Customer Service Bpo Customer Service Telecalling Customer Care
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