BPO Openings @ Quess IKYA Human

Job Description

Dear Candidate,

Openings for BPO

Customer Support (voice process)

Domestic and International process

Shift: Day and Rotational shift

2 way cab facility

Qualification: 10+2 and Graduate

Location: Bangalore

Exp: 0-4 yrs

Responsibilities:

• Managelargeamounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Interested call Meena @ 7204041***

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