Guest Service Manager
- Surya Enterprises
- 5 to 10 Yrs
- Multi-City, India
- 11 months ago
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Job Description
A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction. Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability.
A guest service manager performs a variety of customer relations duties at a hotel. In this job, you're responsible for ensuring that the guests at your hotel have an experience that exceeds their expectations. You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality. Qualifications for this career include postsecondary education and experience in hotel management or hospitality as well as strong leadership and organizational skills.
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: AuditEquity Research
Functional Area: Not Applicable
Role/Responsibilies: Guest Service Manager
Contact Details:
Company: Future Solution CentreLocation(s): Multi-City, India
Keyskills: reservations payroll guest satisfaction night audit cleanliness exceptional guest front desk operations . cash handling excellent guest guest complaints
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