2)Responding to emails or other forms of communication from patients and providing appropriate assistance.
3)Scheduling appointments for patients with healthcare providers.
4)Coordinating with healthcare providers to ensure prompt and effective delivery of services.
5)Providing guidance and support to patients on healthcare-related issues, such as treatment options or insurance coverage.
6)Managing and maintaining patient records and databases related to healthcare services.
7)Following industry regulations and guidelines related to patient privacy and confidentiality.
8)Collaborating with other team members to ensure that high-quality customer service is provided.
9)Meeting performance metrics related to call volume, customer satisfaction, and service quality.

Keyskills: customer service customer satisfaction virtual caller