PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from customers on inbound calls.
PRIMARY DUTIES AND RESPONSIBILITIES
Follow procedures methodically to accurately respond to customers on Call.
Provide quotes and information to customers related to their product.
Provide information including Delivery time and other quires related to product.
Fulfill invoice requests on purchased products.
ELIGIBILITY-
Minimum 12th pass result in hand.
Fresher and Experienced both are eligible.
Should be proficient in spoken and written English.
All agents to be cross skilled to manage all channel interactions
Should be comfortable to work in 24/7 shift.
WORK CULTURE-
Work from office (Gurgaon Location)
5 days working with 2 rotational week off
24/7 US Shifts
Both side free cabs
Only 1 round interview
Contact - Deva Malik - hidden_mobile
Mail - hidden_email
Keyskills: inbound process customer service calling customer care voice process telecalling bpo voice customer support inbound calls