Customer Service Executive
- Adhaan Solution
- 1 to 2 Yrs
- Kolkata
- 11 months ago
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Job Description
Handling Customer Inquiries: Responding To Customer Inquiries, Concerns, And Complaints Via Various Channels Such As Phone, Email, Or Live Chat. Providing Accurate And Timely Information To Address Their Needs And Resolve Issues.
Product Knowledge: Developing A Deep Understanding Of The Company's Products Or Services To Provide Detailed Information, Suggest Appropriate Solutions, And Upsell Or Cross-Sell When Applicable.
Problem Solving: Investigating And Troubleshooting Customer Problems, Finding Effective Solutions, And Escalating Complex Issues To The Appropriate Departments Or Higher-Level Support If Necessary. Taking Ownership Of Customer Concerns Until They Are Fully Resolved.
Communication And Relationship Building: Building Rapport And Maintaining Positive Relationships With Customers By Demonstrating Empathy, Patience, And Professionalism. Providing Exceptional Customer Service And Ensuring A Positive Customer Experience.
Technical Support: Assisting Customers With Technical Issues Related To Products Or Services. Troubleshooting Problems, Providing Step-By-Step Instructions, And Guiding Customers Through The Resolution Process.
Order Tracking And Follow-Up: Monitoring Order Status, Tracking Shipments, And Providing Customers With Updates On Their Orders. Following Up With Customers To Ensure Satisfaction And Addressing Any Additional Questions Or Concerns.
Complaint Resolution: Managing Customer Complaints Effectively And Professionally. Actively Listening To Customers, Empathizing With Their Concerns, And Finding Appropriate Solutions To Resolve Issues And Restore Customer Satisfaction.
Documentation And Record Keeping: Maintaining Accurate And Detailed Records Of Customer Interactions, Inquiries, Complaints, And Resolutions. Updating Customer Profiles And Databases With Relevant Information.
Upselling And Cross-Selling: Identifying Opportunities To Promote Additional Products, Services, Or Upgrades To Customers, Based On Their Needs And Preferences. Using Persuasive And Consultative Sales Techniques To Increase Revenue And Customer Loyalty.
Employement Category:
Employement Type: Full timeIndustry: Logistics / Courier / Transportation
Role Category: Data EntryCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive
Contact Details:
Company: Adhaan SolutionLocation(s): Kolkata
Keyskills: cold calling business relationship building customer engagement outbound calling data analysis customer queries
Adhaan Solution
A name to reckon with in effective HR solutions today, Adhaan Solution Pvt Ltd was established in the entrepreneurial capital of Gujarat- Ahmedabad in 2010. As one of the fastest growing HR solutions companies in the state, we pride ourselves on the services and support offered by the company to i...
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