Call Quality Analyst @ O3Hire Hiring

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Call Quality Analyst

O3Hire Hiring
3 to 8 Yrs
Hyderabad
3 years ago
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Job Description

Analyse /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of Medvarsity.
Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization and helps ISM's in improving their performance.
Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.
Quality Analyst handles facilitating calibration/group sessions regarding quality programs
Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work relationships & partnering with the Leadership team & Training Team.
This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
The Quality Analyst handles the overall quality of the customer interactions, making improvement recommendations to the sales team leader and monitoring the result of the stated recommendation.

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Employement Category:

Employement Type: Full time
Industry: E-Learning
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Call Quality Analyst

Contact Details:

Company: O3Hire Hiring For Call
Location(s): Hyderabad

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Keyskills: 7 qc tools call monitoring call audit call quality quality assurance quality analyst

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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O3Hire Hiring For Quality Assurance analyst

Call Quality Analyst @ O3Hire Hiring

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