Responsibilities :
Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on
call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
- Work to achieve individual and team goalsProtect confidential and sensitive information and
materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Ability to multi-task and prioritize
- Ability to manage commitments to customer, manager, etc
- Ability to diagnose problems and take corrective action
FOR IMMEDIATE APPOINTMENT / ANY OTHER INFO
CONTACT :-
Raj @ hidden_mobile
Anu @ hidden_mobile
EMAIL : hidden_email
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Keyskills: technical support it helpdesk it support hardware support service management tsr service delivery hardware troubleshooting hardware networking
Nine years in the recruitment business, we have consistently maintained the highest standards, meeting our clients' requirements to their complete satisfaction. Over the years, we have gained an intimate understanding of the IT milieu and the unique demands it makes on its people. Our venture into...