Sr. Executive/Executive Post Sales
- DC Consultants
- 1 to 4 Yrs
- Mumbai
- 3 years ago
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Job Description
-
The company was founded in August 2012 by IITians with a vision to become a one-stop shop for all kinds of real-estate needs in the complex Indian real estate market.
This vision was extensively brainstormed, designed, planned and implemented by smoothly integrating cutting-edge technology with optimal ground presence to help customers (Property Developers, Retail & Institutional Brokers and end-Buyers) achieve their desired objectives.
Gender: Female / Male
Head Office Location: Navi Mumbai (Belapur)
Job Profile :
- Handle post sales of the properties (Residential, Commercial, Lands, Plots, Bungalows, Warehouse etc) projects,
- documentations, customer support, grievances and issues, collections and relevant legal issues.
- Should possess good communication skills and convincing abilities to handle objections and queries of Booked
- customers for sharing updates and transactional information.
- Post booking, check for all documents, make welcome call, Confirming booking details with the customer in
- welcome call.
- Follow up with customers on payment dues, registration and update all communication done with the customer in
- Company software system
- Ensure prompt service and promptness in handling customer issues & complaints.
- Send mailer on regular basis.
- Resolve any issues of key clients and follow-up on submittals.
- Take responsibility for Resolving customer complaints quickly and efficiently as per Turnaround time
- Intimate Booked customers (Especially Loan/EMI customers) on the payment schedule, and coordinate with
- customers and Financial Institution for collection.
- Maintain relationship with customer through constant engagement
- Follow Up with channel partners for their client update
- Responsible for agreement registration, collection follow up with the clients for payment, customer related
- documentation & registration/ execution of Agreements
- Customer Experience, Collections, Loyalty, Referral Banking, Sales Tool Implementation and MIS
- Ensure Festival Greetings and Birthday and Anniversary messages and mails are sent to customers through
- mail/WhatsApp from company official id.
- Checking & doing booking entries in system
Required Candidates Profile:
- Draft communication mails to customers independently.
- Maintain and assume full integrity and honesty while delivering the official duties and responsibilities
- Coordinate with internal & external stakeholders
- Ensure highest level of sincerity, integrity and transparency while dealing with customers.
- taking references from existing clients for further sales.
- Target oriented and proactive.
- Excellent communications, negotiation and presentations skills.
- Should be a Team player
- Should have a flair for establishing an instant rapport with clients.
- Ability to work independently.
Languages Desired & Must know: English, & either one or 2 or more from (Tamil Malayalam, Kannada, Telugu)
Employement Category:
Employement Type: Full timeIndustry: Real Estate Role Category: Sales / BD Functional Area: Not ApplicableRole/Responsibilies: Sr. Executive/Executive Post SalesContact Details:
Company: DC ConsultantsLocation(s): Mumbai
Keyskills: sales management business development sales post sales
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