Job Roles and Responsibilities
Supporting users on existing Customer Processes.
Resolve Business issues and troubleshooting as part of Incident Management
Raising SR and work with Oracle Support to resolve issues
Period Close as support as per defined Support Window
Providing problem Diagnosis/RCA as part of Problem Management.
Monitoring scheduled Alerts, Patch Testing
Functional Setups as per Client Approval
Providing User training on functional issues raised using Ticketing tool.
Knowledge Management , ensuring correct up to date documentation and processes
Estimation of enhancement and testing effort
Execution of support task as allocated by Customer
Coordinating with offshore team (support and development)
Documentation of MD70 and MD50 for Enhancement Requests
Oracle Applications Modules for SCM. The ones are Key modules,
Keyskills: scm functional oracle apps oracle
WINTECH SERVICES INDIA PRIVATE LIMITEDPlot No-13 , Street no- 2, Srishyam Nagar , Telcom Nagar , Gachibowli , Hyderabad,