Kotak Mahindra Bank Ltd | Video KYC Officer
- Career Empower
- 1 - 6 years
- Noida, Gurugram
- 11 months ago
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Job Description
Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Video KYC Officer (V-KYC) for Noida & Thane-(West) Locations.
=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives.
=> Be part of fastest growing digital sales channel in financial services industry.
=> This will be permanently working from office only (Not a Work From Home).
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Job Designation: Video KYC Officer (V-KYC)
Role Category: Customer Services (Inbound- Video Call & Voice Process)
Job Grade: Assistant Manager M-1 / Deputy Manager M-2
Job Locations: Thane -West (Wagle Estate) And Noida (Sec-16 & Sec-125) Location.
Payroll: This is Permanent Bank Payroll job of the Kotak Mahindra Bank Ltd.
Eligibility/Experience Criteria:
# Candidate must be carrying at least 1.0 year to 5.0 year experience in Customer Service (Inbound) & KYC along with sales into Banking & BFSI sectors.
# Other than Banking or BFSI like any Customer Service Inbound & Outbound with Sales, Branch Sales or relevant to our this Job Deception also can apply.
Note: Freshers with communication skills also can apply.
Job Description & Responsibility:
- Handle inbound Video calls of the customers to complete the full KYC.
- Verify the details submitted by the customer while opening the account and Documents submitted are matching.
- Ensure KYC is completed by the right party only.
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer.
- Take call backs in case the customer is busy and ensure the follow up is done on time.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Shifts Timings & Offs:
=> Working Day-: 6 Days working in a week.
=> Weekly offs: One fixed off on Sunday and 2nd & 4th Saturday rotational off.
=> Shift Timing for Male-: Any of 9 Hours Shifts can be offered from 7.00 AM to 11.00 PM. (No Night Shift).
=> Shift Timing for Female-: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).
=> This is "Contact Centre Branch" (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.
Candidate Desire Profile:
- Must be Good Communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening shifts.
- Freshers with communication skills also can apply.
- Age should be 20-30 years only (Male & Female Both can apply).
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
=> Annual CTC of Rs.2.75 to 3.50 Lac per annum plus performance based high Incentives.
(Monthly In-hand/Net Salary would be 19000/- to 24000/- per month.
=> Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
=> Minimum Graduate with any stream Or
=> Post Graduate with any stream.
How To Apply:
=> Interested candidates need to apply on same or Send / forward CV's/Resumes at: hr********m@gm**l.com | And write in the subject line "Kotak-V-KYC-291"
If your CV / profile got shortlisted with us then we will contact you back.
Regards
Career Empower (Hr-Team)
Job Classification
Industry: BankingFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: Career EmpowerLocation(s): Noida, Gurugram
Keyskills: Customer Care Executive Retail Banking Email Chat Customer Service GI Banking Operations CCE Client Acquisition Phone Banking Voice Process Tele Sales Backend KYC MIS Insurance Back Office Telecalling Domestic BPO Digital Sales Virtual Relationship Manager Call Center LI
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