Customer Service Representative
- Teleperformance Global
- 0 to 4 Yrs
- Mumbai
- 12 months ago
- Email to a friend
- Report this job
Job Description
Job description
Interested candidates please Whatsapp their cv to hidden_mobile.
Job Summary
- Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
- Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued
Roles and Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
- Make decisions according to the defined Policies and Procedures with High level of accuracy
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Correctly follow Flows and implement different quality standards/definition documents
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.
Role - Customer Service
Industry Type - BPO / Call Centre
Department - Customer Success, Service & Operations
Employment Type - Full Time, Permanent
Role Category - Customer Success, Service & Operations - Other
Education-
UG :Graduation Not Required
Teleperformance D.I.B.S.
Aspee House
Interview Area/Recruitment Bay
Ground Floor, Opp. Indian Overseas Bank,
Next to Kotak Mahindra Bank,
Marve Road, Malad West
HR VISHAL SHARMA,
hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative
Contact Details:
Company: Teleperformance GlobalLocation(s): Mumbai
Keyskills: domestic bpo customer service us process telesales voice process international call center telecalling uk process
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
