Branch Relationship Manager
- The H R Friend
- 1 to 5 Yrs
- Delhi, NCR
- 3 years ago
- Email to a friend
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Job Description
Position
Branch Relationship Manager
Location Delhi & Jammu
JOB SUMMARY
Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.
KEY RESPONSIBILITIES:
- Identify, interview and select sales executives with support from HR.
- To meet the following productivity measures for theunit: Premium per executive, case rate, persistency,retention and a high % of executives exceeding planned productivity standards
- Exceed revenue targets
- Undertake joint field work with executives and observe/demonstrate successful selling skills
- Conduct Fortnightly performance review (PRP) with executives
- Help executives use the GOLD system for maximizing business from a given target market
- Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
- Ensure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling, Compliance and Customer service
- Effectively manage, track and convert leads provided by the in-house telemarketing unit.
- Engage with customers to provide quick response to customer queries, provide customer service.
- Assist in Direct customer service policyholders complaint resolution.
- Ensure retention of in his allocated book of relations.
- Educate team/ prospects about MNYL products vis-- vis products of competition to enable them in takingappropriate decisions
MEASURES OF SUCCESS: Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix)
- Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards.
- Retention of Team Persistency of Portfolio
- Process Compliance Timeliness & accuracy of reports % Collection (Plan Vs Actual)
- Complaint Resolution /Customer satisfaction Self Development: Induction/Certifications/Trainings/Completion of Licensing
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services Role Category: Sales / BDField Sales Executive Functional Area: Not ApplicableRole/Responsibilies: Branch Relationship ManagerContact Details:
Company: The H R FriendLocation(s): Delhi, NCR+ View Contact
Keyskills: performance management branch management relationship management
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