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Technical Support Specialist @ White Horse Manpower

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 Technical Support Specialist

Job Description

Job Summary:

 

  • The tasks of these Engineers could include one or more of the following:

       

    Must possess the zeal to demonstrate Customer First culture in every interaction

       

    Ability to troubleshoot and fix Hardware/ Networking/OS related queries overthe phone

       

    Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

     

    Knowledge and skills:

     

    Active demonstration of ownership, time management and multitasking of tools

       

    Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations

       

    Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

       

    Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

       

    A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Specialist

Contact Details:

Company: White Horse Manpower
Location(s): Hyderabad

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Keyskills:   mcsa ccna technical support hardware support n+

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₹ 3.5 - 6 Lakh/Yr

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White Horse Manpower

White Horse Manpower Consultancy Private Limited Recruitment Company with more than 15 Plus International BPOs in the consultancy giving SPOT OFFER Letters Walkin with 2-3 Resumes from Monday 2 Saturday 10am to 6pm call Niki 9886747291,9342431048,9886188040 Free Recruitment no charges Niki ...