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Customer Service Manager @ Yashpal Singh 1 Hiring

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Yashpal Singh 1 Hiring  Customer Service Manager

Job Description


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industrys developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Manager

Contact Details:

Company: Yashpal Singh 1 Hiring
Location(s): Multi-City, India

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Keyskills:   customer service systems customer self service customer service customer service representatives retail sales customer issue management new store openings customer service management global customer service customer service delivery

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₹ 1.5 - 6 Lakh/Yr

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