Team leader in Domestic BPO at Hyderabad
- Talent Max Hr
- 3 to 8 Yrs
- Hyderabad
- 3 years ago
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Job Description
Dear Candidate
Opening for Team leader at Hyderabad Location
3 years Team leader is experience is compulsory
salary range 8-10 lpa
Position Team Leader CRT,
Job Title TL - Customer Relationship Team Vertical / Department Call Centre / Customer Support (Customer Relationship Team) Reports to Team Manager Customer Support Representative (IVB) No of Reportees 15 20 agents Level/Grade 4A
- Type of position:
- Full-time Part-time
- Specialist Generalist
- Age Criteria 24 -32 yrs
General Description of the Job The job involves
- 1. Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving
- 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives
- 3. Monitor resource utilization & performance
Role & Responsibilities
- 1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
- 2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
- 3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
- 4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
- 5. Effectively manage customer escalations
- 6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
- 7. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills Any Graduate / MBA Total experience 8+ Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word)
Interested candidate share resume on email -- hr*********2@gm**l.com
Regards Sneha
Talentmax
talent max
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Team leader in Domestic BPO at HyderabadContact Details:
Company: Talent Max HrLocation(s): Hyderabad
Keyskills: team leadership domestic voice process customer support domestic bpo team leading
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