Global Service Desk @ Best infosystems

Job Description

:
He / She will be responsible to provide technical support throughremote,email,chatetc.,
Resolve Technical / network problem diagnosis to the clients and provide technical
resolution. Incumbent should be open for 24X7 operations.

Operating System:

Primary Skill : Customer Handling Skills
Secondary Skill 1 :Windows && Mac Laptop Troubleshooting skills.

Responsibilities:

Provide hardware / software / network problem diagnosis / resolution viaRemote
/telephone/email/chat for customer's end users.
Experience in Jamf/Intune will be an advantage.
Route problems to internal3rdand4thlevel IT support staff.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work
requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from
users; Assign work orders / incidents to appropriate support teams and follow up until
closure.
Respond to, and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level
1 remote desktop support andperform other activities based on SOPs.
Perform user account management activities.
Escalate complex problem to appropriate support specialists.

Responsible for activities relating to the evaluation, analysis, and setup of PC-based
software products (e.g., word processors, spreadsheets, presentation graphics, database
management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.
Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training
procedures.
Participate in on-going training and departmental development.
Location:
Chennai
Skills Required:
MS OFFICE
Department:
CHENNAI/IMTS/FTE
Open Positions:1

Regards,
HR Team

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Global Service Desk

Contact Details:

Company: Best Infosystems
Location(s): Chennai

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Keyskills:   customer service voice process it helpdesk service desk it service desk voice support remote support desktop support