Customer Care Representative
- Intouch
- 0 to 3 Yrs
- Hyderabad
- 3 years ago
- Email to a friend
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Job Description
Greetings from Intouch CX!
We are hiring for International Chat Process only for immediate joiner( Customer support)
Candidates can walk in on 24th May (11:00 AM - 3:00 PM)
Walk-in Location: Building No: 2A, 4th Floor Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, India
Roles & Responsibilities:
- Support through Chat.
- Respond to customer complaints in a professional manner.
- Attempt to resolve complaints successfully in accordance with established guidelines.
- Coordinate with the co-workers, lead persons and other departments as appropriate
- Actively listen to the customer, and show empathy and patience
- Ability to build rapport with the customer.
- Ability to overcome objections and ask for the business.
Key Skills:
- Preferred candidates with understanding on eCommerce websites.
- Knowledge of mobile / computing products.
- Should possess effective written communication skills and comprehension skills.
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Excellent Typing Speed: (At least 30 wpm).
- Excellent interpersonal, intrapersonal skills, team player.
Eligibility Criteria:
- Undergraduate & above (No backlogs & Not pursuing any regular studies).
- 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
- Minimum understanding of Customer Service.
- Immediate joiners are preferred.
- Willing to work in Night Shifts/ Late Night Shifts.
- Willing to work from office
Work Location: Hyderabad
Interested Candidates can call the below number:
Rohit Mathew Abraham
7032715***
ro****************m@24********h.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic)Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Care RepresentativeContact Details:
Company: IntouchLocation(s): Hyderabad
Keyskills: customer service international bpo customer care
Intouch
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most in...
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